Your Next Move: Help Desk Technician

When technology doesn’t work as it should, it creates frustration among employees and keeps them from working efficiently. With Systems Engineering’s Help Desk service, you’ll experience a consistent, helpful approach to end-user support that minimizes employee downtime and improves business productivity. Our flexible monthly options let you choose the right plan to fit your needs and choose the employees that will be represent your company. Plus, you’ll get access to Monster Studios, our video job ad platform, at no extra charge. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. That includes knowledge and skills in the technical areas a tech support job requires. We prepare you to take and pass the exam to earn the CompTIA A+ certification. It’s an industry-standard credential that demonstrates knowledge and practical ability, showing employers you are ready to do the job. The role of a Service Desk Engineer is one that requires constant attention to detail. They are responsible for handling customer inquiries and complaints, as well as providing technical support for the company’s products or services.

Career Change Profile

The difference in salaries amounts to information engineers earning a $52,559 higher average salary than help desk engineers. For example, a service desk usually encompasses ITSM activities that include service request management, incident management, knowledge management, self-service, and reporting. There are also usually strong links to problem and change management processes.

help desk engineer

There are a lot of factors involved including the particular job responsibilities, years of experience, and the area of the country where the employer is located. A more senior position like a help desk supervisor or IT technician lead could earn $70,000 or more a year. Other positions will be inward facing and you’ll focus on helping an organization’s employees with their hardware and software problems. In the past, you would usually be on-site for a position like this, though they are increasingly being filled remotely, too. While a formal education may help you get the job, a college degree is not necessary to become a help desk technician. IT certifications will prove that you have the skills to handle the job.


The service engineer typically knows many nuances of various types of phones because he deals with trouble issues on a daily basis. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. «escalate,» «provide technical assistance,» «help desk,» and «mac» are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables.

  • He or she will be responsible for logging and tracking customer issues, as well as escalating tickets to level 2 support when necessary.
  • The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company.
  • As a specialist, you will be in high demand and can command a higher salary.
  • As customers become more demanding, businesses are beginning to focus on providing a better customer experience.

FieldEngineer can provide your business with a certified IT help desk engineer. IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. It found that value was derived not only from a reactive response to user issues, but also from the help desk’s unique position of communicating daily with numerous customers or employees. Information gained in areas such as technical problems, user preferences, and satisfaction can be valuable for the planning and development work of other information technology units.

IT Help Desk Technician job description

The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company. Many companies require new technical staff to begin at the service desk before moving into other technical areas of a company. This provides an overview of how the organization works and what the customer expects from the technical department that can only be learned with hands-on experience.

  • Service desk engineers will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.
  • A more senior position like a help desk supervisor or IT technician lead could earn $70,000 or more a year.
  • The evolution in both terminology and practice from help desk to service desk illustrates the growing focus on service and strategy in IT.
  • This type of job is prevalent in most businesses that support technology.
  • Our experienced and highly trained help desk engineering team works diligently to troubleshoot and solve your end-users problems so they can get back to work quickly.
  • Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively.
  • Support engineers often learn on the job and cater services to specific businesses, software, and hardware.

CompTIA A+ is a widely recognized certification held by help desk technicians. This help desk job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Feel free to revise this job description to meet your specific duties and requirements. And if you’d like some additional ideas about what to include, browse our help desk job listings. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

000+ Service Desk Engineer Jobs in United States

IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

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